Return & Refund Policy

1. Right of Withdrawal

• Consumers have the right to withdraw within 14 calendar days from delivery of the product, without justification and without additional costs, except return shipping fees.

• The period starts from the delivery of the goods, or in the case of multiple goods ordered together but delivered separately, from the delivery of the last one.

• If the seller does not inform the consumer of the right of withdrawal, the period extends up to 12 months, unless the information is provided during that period; in that case, the standard 14-day period applies.

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2. How to exercise the right

• Withdrawal must be communicated within the deadline by email to info@xdecem.com, stating the order number and the products concerned.

• Consumers may use the standard withdrawal form provided by the Italian Consumer Code or a clear written statement.

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3. Conditions for return

• Goods must be returned undamaged, unused, with original packaging and all accessories.

• Return shipping costs are borne by the consumer, unless otherwise agreed.

• The consumer is responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

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4. Exceptions to withdrawal

• The right of withdrawal does not apply to custom-made or personalized products.

• Other exclusions: perishable goods, sealed products not suitable for return once opened for hygiene reasons, downloaded digital content, and editorial products such as newspapers or magazines.

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5. Refund

• In case of a valid withdrawal, DECEM will refund all payments received (excluding any additional delivery costs beyond the standard option) within 14 days from receipt of the withdrawal notice or the returned goods.

• Refunds will be made using the same payment method used for the original purchase.

• Refunds may be withheld until the goods are received or proof of shipment is provided.

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6. Applicable Law
This return policy complies with the Italian Consumer Code (Legislative Decree 206/2005, arts. 52–59) and subsequent amendments.