Politica di Reso e Rimborso

1. Right of Withdrawal

Consumers have the right to withdraw within 14 calendar days from delivery of the product, without justification and without additional costs, except return shipping fees.
The period starts from the delivery of the goods, or in the case of multiple goods ordered together but delivered separately, from the delivery of the last one.
If the seller does not inform the consumer of the right of withdrawal, the period extends up to 12 months, unless the information is provided during that period; in that case, the standard 14-day period applies.

2. How to exercise the right

Withdrawal must be communicated within the deadline by email to info@xdecem.com, stating the order number and the products concerned.
Consumers may use the standard withdrawal form provided by the Italian Consumer Code or a clear written statement.

3. Conditions for return

Goods must be returned undamaged, unused, with original packaging and all accessories.
Return shipping costs are borne by the consumer, unless otherwise agreed.
The consumer is responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Exceptions to withdrawal

The right of withdrawal does not apply to custom-made or personalized products.
Other exclusions: perishable goods, sealed products not suitable for return once opened for hygiene reasons, downloaded digital content, and editorial products such as newspapers or magazines.

5. Refund

In case of a valid withdrawal, DECEM will refund all payments received (excluding any additional delivery costs beyond the standard option) within 14 days from receipt of the withdrawal notice or the returned goods.
Refunds will be made using the same payment method used for the original purchase.
Refunds may be withheld until the goods are received or proof of shipment is provided.

6. Applicable Law
This return policy complies with the Italian Consumer Code (Legislative Decree 206/2005, arts. 52–59) and subsequent amendments.